Telephone Surveys

In a telephone survey, sometimes referred to as a computer-assisted telephonic interview, respondents are surveyed by the researcher over the phone.

Researchers collect data by conducting phone interviews and manually punching the responses, as opposed to email surveys. In situations where respondents may have a direct relationship with the surveying agency, telephone surveys are helpful in a more relaxed setting. These are useful for contacting responders whose email addresses you do not have.